We want you to love your purchase. If you don't, you can return it for a full refund. You may return most new, unopened items within 30 days of delivery for a full refund. Items must be unworn, unaltered, and still have tags attached. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
1) Place your return item(s) and your original invoice in a shipping bag or box
2) Take to the nearest post office and mail to:
624 NW 8th Street
Redmond, OR 97756
If you have any questions, please send us an email Hello@bewillowwild.com and we are more than happy to help you!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Orders placed on bewillowwild.com will ship from our shop within 2 business days. In most cases, for shipping within the US, we use 2 days shipping. You can expect your order to arrive to your door within 5 business days (but in many cases, it will arrive within 2 or 3)!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.